Herberex Policies
By accessing and using this site, you acknowledge that you have read and agree with the following policies. These policies are subject to change without notice at the Company's discretion. By accessing and using this site, you also consent that any and all disputes or other legal matters will be handled in the state of Missouri. You are encouraged to read these policies whenever you access and use this site to ensure complete understanding in all areas.
How to Contact Us
You may contact EII by email at
sales@herberex.us, by phone at 1-888-893-6389, by fax at
1-888-815-0690, or by postal mail at P.O. Box 8893 Springfield,
MO 65801.
Shipping Policy
When you select your shipping method your
order will be sent to you via UPS or USPS. You may select a specific
shipping method for speed of delivery. We reserve the right to upgrade
your package to another shipping service, at no extra cost, in order to
insure the fastest delivery possible (for instance UPS Ground to USPS
priority mail). We also include a slight handling charge for each order
to cover expenses incurred; this expense is included in the cost you
see at checkout. For this reason fees may be higher than what you might
find at the post office or at UPS.
***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL THEFT, YOU the customer, agree not to hold Herberex.us liable for (LOST or MISSING) orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost or missing packages that are shown as DELIVERED.
Orders are typically processed within 24 hours, please note that we ship Monday through Saturday, excluding Sundays and US Federal holidays. Backordered items generally ship within 2-10 business days provided they are available from the manufacturer. USPS Express orders are only shipped Monday through Friday until 4pm each day. Express orders placed after 4 pm Friday or during the weekend, will be shipped on Monday or the first business day if Monday is a Federal Holiday. They are usually guaranteed delivery the next day or 2 days depending on delivery location. Orders placed by 4pm CST Mon-Fri are shipped the same day, providing the product is in stock.
Military Address (APO/FPO) Herberex.us ships all orders sent to APO and FPO Boxes via USPS First Class or Priority Mail. Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. Herberex.us is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.
Return Policy
Exchanges:
Within 30 days upon receiving your order, at your expense, you may return any unopened product(s) for an exchange as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Exchange Merchandise Authorization (EMA) before shipping any products back to our facility. Customers can obtain an EMA by either contacting us through e-mail or over the phone. We require ALL products returned to our facility to be insured with tracking and delivery confirmation. Exchanges are handled directly with customer service. Please call them to make arrangements so you are not charged the 5% restocking fee.
Returns:
Within 30 days upon receiving your order, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by either contacting us through e-mail or over the phone. We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner. The original shipping and handling cost for the order is NON refundable. If your order was "free shipping" your shipping charge will be calculated based on the following formula: 10% of your order total with maximum shipping charge to be $10.00. Example: If your order total was $50.00 and had free shipping then you would be refunded less the 10% of $5.00 to equal $45.00.
Please note that there is a 5% re-stocking fee on all returns. Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund.
All sales on clearance items are FINAL.
Any package returned by USPS or UPS for reasons such as unknown or insufficient address can be reshipped for $5 or a refund can be issued less the cost of shipping and the 5% re-stocking fee.
Packages returned by international customs due to the denial of a products entry or a package left unclaimed CANNOT be reshipped and will be issued a refund less shipping and the 5% re-stocking fee. Please note that international customers are responsible for checking with local customs in regards to the allowance or entry of a product into their country, as well as customs fees/duties. We are NOT liable for any extra fees/duties your customs may require.
If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.
Executive Image International Privacy Policy
Welcome to the Herberex.us
website ("the Site")(a venture of Executive Image International, "EII",
or "the Company"). By accessing the Site you acknowledge that you have
read, understand and accept the Privacy Policy, Shipping Policy, and
Return Policy. These agreements may be amended without notice at any
time by the Company.
Privacy Policy
This Privacy Policy describes information
practices for this Site and is designed to assist you in understanding
how the personal information you provide to EII through the Site is
collected, used, and safeguarded.
Collection of Personal Information
Personal information
includes information that identifies you specifically, such as your
name, birthday, address, phone number, and other specifically
identifying information. There are pages in the Site that require you
to provide personal information for various reasons, including
registration, contact forms, purchases, etc.
What information do we collect?
We collect information from
you when you register on the site (where applicable), place an order,
and communicate with us by email or other means (you may always visit
the Site anonymously - however, when ordering or registering, we may
require your name, email address, phone number, credit card
information, or other information).
Use, Disclosure and Sharing of Information
EII might collect
and use personal (as well as non-personal) information to operate the
Site, develop internal reports, formulate Site statistics, respond to
your communications and requests, contact you about products and
services that might be of interest to you, improve Site functions, or
perform similar functions. EII does not sell, lease, or rent its
visitor or customer lists to any third party. There may be a situation
where EII will share data with companies or individuals engaged to
perform services for or on behalf of EII. Circumstances may arise where
EII chooses to buy, sell, merge, or otherwise change its business
structure; such a change may involve the transfer or disclosure of
personal information to purchasers, partners, or related parties.
Disclosure of personal information may be required by law in certain
circumstances. EII reserves the right to use its own best judgment in
these cases, when EII believes disclosure is appropriate in order to
comply with the law, to protect or defend the rights or property of EII
or its providers, or to protect EII's users' rights, property, or
safety.
How do we use your information?
We may use the information we collect from you in the following ways, but our use may not be limited to these listed:
- To allow us to better serve you in a customer service type request.
- To quickly and efficiently process your transactions.
- To administer a contest, survey, or other feature on the Site.
Correcting Information
If at any time you would like EII to
update or correct your personal information or stop collecting, using,
or disclosing your personal information, please contact us. EII will
use reasonable efforts to remove or correct your identifiable
information. Please use the contact information listed at the end of
this document.
Questions?
We welcome your questions, comments, and other feedback. Please use the contact information listed at the end of this document.
Online Policy Only
This policy and the other policies listed
on this Site are applicable only to information collected through our
website, not to information collected by other means.
Changes
This policy and other policies listed on this site
are subject to change by EII at any time, without notice. Changes are
effective immediately upon posting to the Site.
Consent
Your use of the Site demonstrates your acceptance of
all Policies listed on the Site, and that you consent to all disputes
or other legal matters being handled in the state of Missouri.
